FAQ
Membership
1- The customers are able to place an order without an account. After adding the item(s) to the cart, the customer should select “SHOPPING CART” and select the “PROCEED TO CHECKOUT”, then fill the form appeared. At the end of the form the customer should provide a username and a password in order to be able to view the order details.
2- We suggest our customers to be a member in order to be informed about sales, campaigns, promotions and special offers.
3- The customers can create an account quickly by clicking the “Sign Up” button on the right top of the main page and fulfill the form that popped up.
1- After getting logged in with e-mail address and password, “My Account” button will be available on the right top of the main page. Account information can be edited/updated on “My Account” section.
1- After entering the e-mail address registered for membership on “Forgot My Password” tab at the bottom of the page or “Lost your password?” tab on the “Member Login” button on the right top of the main page, a password reset link will be sent to this e-mail address.
Orders
1- The customers can find the item(s) they wish to order via search bar by entering the keywords related to their needs or they can use the navigation bar. If you own the unique name of the product your are searching for, you can easily tap it on the search bar and it will appear.
1-The customers can place an order online easily by following the steps required. The desired product(s) is placed on the cart by clicking “ADD TO CART” button and then the customer should click on the “PROCEED TO CHECKOUT” button. At this step “Billing & Shipping” form will appear. After filling the required information on the form and selecting the payment method, the order is completed. Not that additional information may be required due to the payment method the customer selects on the last step. After the order is completed the customers gets notified with an order confirmation email.
2- Order on Whatsapp on Mobile: The customer should send a message directly to +35569 403 3344 in order to send a message to our customer representative and start a conversation on WhatsApp. The customer can place an order by providing the link or name or code of the product he/she wishes to order, shipping address information and payment method information to our customer representative.
3- Order on Instagram account: The customer should send a direct message to official Instagram accounts @dariusleather and @dariusleather_men and start a conversation with our representatives. The customer can place an order by providing the link or name or code of the product he/she wishes to order, shipping address information and payment method information to our customer representative.
1- An item can be added/removed after completing an order if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet. The customers can contact our customer care line +35569 403 33 44 in order to check the status of the order and make a request to add/remove an item.
1- Domestic orders of members can be tracked by clicking on the link noted in the “Your order has been shipped” email received by the member when the order is proceeded to shipping.
3- International orders can be tracked by contacting our customer care line +355 69 403 3344 and receiving a tracking code of the corresponding package.
3- All customers are able to contact our customer care line +355 69 403 3344 and e-mail us at [email protected] in order to track their orders.
1- Every costumer can visit us on the DARIUS showroom located near Komuna e Parisit, Tirana (beside “Selman Stermasi” stadium). Every customer can easy find us on Google Maps by typing “Darius Leather”.
Accepted Payment Methods
1-We accept credit card, debit card, PayPal, pay on delivery (cash).
2- Pay on delivery service is only available for domestic orders.
1-Our website is encrypted with 256 bit SSL which doesn’t let anyone access the credit card details and provides the customers 100% secure shopping. As soon as a customer enters the credit card details, this information will be encrypted and sent directly to the online system of the related bank. It is not possible for 3rd parties (including our company) to access the customer’s data.
1- Pay on delivery (in cash) service is only available for domestic orders.
2- The customers should call our customer care line right after placing the order and confirm the order.
3- Tha payment is made in cash at the courier the moment the customer receives the order.
Coupons, Money Points and Gift Vouchers
1- A valid code generally is available for a single-use. In case that order is cancelled the code will be available again for re-use.
1- The gift voucher will be available for next order again after cancelling an order.
1- After applying the gift voucher code on the cart, discount applied on the order will be displayed on the order details.
1- Every gift voucher has a different expiry date identifed according to the date of creation of the gift voucher.
Shipping and Delivery
1- The domestic and international orders placed on the weekdays will be shipped within 24 hours right after an order is placed. The orders placed during the wekeend will be shipped on the next Monday.
1- We work with GED (Global Express Delivery) for domestic orders.
2- We work with DHL for international orders.
1- Since it depends on the distance between Tirana and the delivery address and also the shipping company’s delivery policy, it may take up to 2 weekdays with GED for domestic orders, 2-5 weekdays with DHL international orders.
1- The shipping is free for domestic orders of 15.000 ALL or 150 EUR and above. The shipping cost is fixed to 1 EUR for locations in Tirana and 2 EUR for locations other than Tirana for domestic orders below 15.000 ALL/ 150 EUR.
2- Color and/or size exchanges can be made for free 2 times. The shipping costs of 3rd exchange will be charged to the customer, which is 5 EUR/ 500 ALL.
1- The shipping cost will be calculated due to the selected shipping address and will be displayed on checkout page. On that page there will also appear legal fees, taxes, or other expenses depending on the country so that the customer will not deal with customs but instead will directly receive his/her order to the noted address fee-free.
2- In case of cancelling the order after the order is shipped or returning the product(s), the shipping costs are nonrefundable and will be deducted from the refund. The shipping cost of the package shipping back to Albania does also belong to the customer.
3- Extra legal fees, taxes, or other expenses will be charged to the customer due to the destination country’s customs and/or importing policy when receiving/returning/exchanging order.
4- Exchanging is available for international orders if the customer agrees to cover all extra fees such as legal fees, taxes, the shipping costs, etc.
1-We ship to more than 100 countries. The countries we ship are listed on the country list appear in the SHPPING AND BILLING form. You can view this form after clicking on the “PROCEED TO CHECKOUT” button.
2- If the customer’s country is not on the list, the customer can send an e-mail to [email protected] for more information.
1- The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed or the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company.
1-Yes. Delivery address can be changed after completing order by contacting our customer care line +355 69 403 3344 (Calls and WhatsApp conversations available)
1- Since we send shipments with all the fees and other expenses included, the customer does not have to pay ony other extra fees in order to receive the order.
Return/Exchange/Cancellation
1- Deficient/broken/faulty item(s) can be returned within 14 weekdays. Deficient/broken/faulty item(s) can be shipped back to us for free via GED for domestic orders. The customer should e-mail us on [email protected] or customer care line +355 69 403 3344 in order to receive the returning code required in the shipment company GED.
2- The item(s) will be inspected by our Quality Control Department as soon as it arrives in return/exchange address. If the item(s) identified as deficient/broken/faulty, the item(s) will be exchanged or the refund will be issued to the customer’s original method of payment due to the customers demand. Refunds will be issued within 3 weekdays. The refund will appear in the customer’s account depending on the payment method and the local banks.
1- Item(s) can be returned within 14 weekdays.
2- Item(s) can be exchanged within 14 weekdays. Exchanging is only available for domestic orders unless the customer who places an international order agrees to cover all extra fees such as legal fees, taxes, the shipping costs, etc. 3- To be eligible for a return or an exchange, the item(s) must be unused and in the same condition that the customer received them. The item(s) must be in the original packaging. The package must be unharmed.
4-If the item(s) is(are) eligible for a return or an exchange, the customer should create a return/exchange request on “My Account” section or create an Easy Return Request, contact our customer care line or send an e-mail to [email protected]. The customer should denote the reason of returning or the product code and the size (for shoes) of the item he/she demands for exchanging on the return/exchange request.
5-Deficient/broken/faulty item(s) can be returned within 14 weekdays. Deficient/broken/faulty item(s) can be shipped back to us for free for domestic orders, otherwise the shipping costs will be charged to the customer.
6- The item(s) will be inspected by our Quality Control Department as soon as it arrives in return/exchange address. If the item(s) identified as deficient/broken/faulty, the item(s) will be exchanged or the refund will be issued to the customer’s original method of payment due to the customers demand.
7-If you request for a refund and the return is approved, the refund will be issued to the customer’s original method of payment. Legal fees, taxes, or other expenses will be deducted from the refund, if there any.
8- The customers who paid on delivery (only available for domestic orders) or via bank transfer, should denote their bank account information in the return/exchange request in order to get the refund.
9- The shipping charge which will be transfered to the shipping company, is nonrefundable and will be deducted from the refund in case of returns.
10- For domestic refunds, it may take up to 3 days due to the method of payment and bank transfer policies. For international refunds, it may take up to 14 days due to the method of payment and bank transfer policies.
11-The customers can contact our customer care line +355 69 403 3344 or send an e-mail to [email protected] in order to cancel his/her order. An order can be cancelled for free if the status of the order is PROCESSING which means the order has not been SHIPPED yet.
12- Our return/exchange policy may vary for sales campaigns. Thus, detailed information can be provided from our customer care line +355 69 403 3344 or via e-mail [email protected]
1- Our return/exchange policy may vary for each campaign. Thus, detailed information can be provided from our customer care line +355 69 403 33 44.
2- All items purchased on sale campaigns, such as Buy 1 Get 1 For Free, Buy 3 Pay For 2, 50% Discount on the 2nd Item, etc. must be returned.
3- Refund cannot be issued as cash for the free product on Buy 1 Get 1 For Free campaign.
1- The customers can contact our customer care line +355 69 403 33 44 in order to cancel his/her order. An order can be cancelled for free if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet.