International Orders

Return/Exchange/Cancellation Policy

1- Item(s) can be returned within 14 weekdays.
2- Item(s) can be exchanged within 14 weekdays. Exchanging is only available for domestic orders unless the customer who places an international order agrees to cover all extra fees such as legal fees, taxes, the shipping costs, etc. 3- To be eligible for a return or an exchange, the item(s) must be unused and in the same condition that the customer received them. The item(s) must be in the original packaging. The package must be unharmed.
4-If the item(s) is(are) eligible for a return or an exchange, the customer should create a return/exchange request on “My Account” section or create an Easy Return Request, contact our customer care line or send an e-mail to sales@dariusleather.com. The customer should denote the reason of returning or the product code and the size (for shoes) of the item he/she demands for exchanging on the return/exchange request.
5-Deficient/broken/faulty item(s) can be returned within 14 weekdays. Deficient/broken/faulty item(s) can be shipped back to us for free for domestic orders, otherwise the shipping costs will be charged to the customer.
6- The item(s) will be inspected by our Quality Control Department as soon as it arrives in return/exchange address. If the item(s) identified as deficient/broken/faulty, the item(s) will be exchanged or the refund will be issued to the customer’s original method of payment due to the customers demand.
7-If you request for a refund and the return is approved, the refund will be issued to the customer’s original method of payment. Legal fees, taxes, or other expenses will be deducted from the refund, if there any.
8- The customers who paid on delivery (only available for domestic orders) or via bank transfer, should denote their bank account information in the return/exchange request in order to get the refund.
9- The shipping charge which will be transfered to the shipping company, is nonrefundable and will be deducted from the refund in case of returns.
10- For domestic refunds, it may take up to 3 days due to the method of payment and bank transfer policies. For international refunds, it may take up to 14 days due to the method of payment and bank transfer policies.
11-The customers can contact our customer care line +355 69 403 3344 or send an e-mail to sales@dariusleather.com in order to cancel his/her order. An order can be cancelled for free if the status of the order is PROCESSING which means the order has not been SHIPPED yet.
12- Our return/exchange policy may vary for sales campaigns. Thus, detailed information can be provided from our customer care line +355 69 403 3344 or via e-mail sales@dariusleather.com